This page explains how to delete your data from Unimetrix, including data received from Meta (Facebook, Instagram), Google, TikTok and Telegram.
How to delete your data
- Disconnect a platform. Cabinet → Settings → Sources (or the “Settings” tab of the platform) → “Disconnect”. The access token is deleted immediately, and the service stops receiving data. For Meta, also revoke access on the Meta side: Business Settings → System users (or “Business Integrations” in your Facebook settings) — remove Unimetrix. Instagram — SMM → Instagram → “Connection” → “Disconnect”.
- Delete your entire account. Cabinet → Settings → Profile → “My data” → “Delete account” (enter your password and type your email). After 14 days, your account, your workspaces and all their data are deleted, including data received from Meta, Google, TikTok and Telegram; signing in within these 14 days cancels the deletion. If a workspace has other members, transfer ownership first; if there is money on the balance, contact support.
- Delete specific data (for example, only Meta data: ad accounts, campaigns, statistics, leads) or if you have no access to the cabinet — email support@unimetrix.online from your account email with the subject “Data deletion”. We will delete the data within 30 days and confirm by email.
Time limits
Deleted data disappears from backups within 90 days. Payment records are kept for as long as required by tax legislation.
If you are not a Unimetrix user
If you wrote to a channel or submitted a request to one of our customers, contact that customer or write to us and tell us whose channel or page it was.